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« Last post by Digi on September 20, 2016, 05:32:42 PM »
Hi Guys,
A while ago I bought one of your products (EzGrabber) from Amazon UK. I bought the Mac version and most of the very few times I used it, it worked fine, but would sometimes show a light green screen with no video preview, but did have the video's sound. I rebooted the Mac, unplugged the leads and re-connected and it mostly worked fine.
I've sold the Mac and now need to use it with a new Windows 10 laptop. I've downloaded Windows drivers from this support forum and connected it - as I did with the Mac - via the supplied, switchable scart connector and composite leads.
I've tried using NCH Debut. The device shows as USB 2861 device, but then states there is no video device connected.
I've tried a trial version of Nero. This shows as USB 2861 device, but captures neither video no sound.
I've had a copy of Serif's MoviePlus X6 for a while. This provides a video preview and sound. When I finish recording, I find that the 'video file' is only a few KB in size and contains no video at all.
Do I have the wrong drivers, the wrong set-up or has something else gone wrong?